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Frequently Asked Questions


Q: Are you open during the COVID-19 pandemic?

A: The Museum is currently open in accordance with Alberta Health protocols. The Archives is currently closed to the public, but research requests are open.

Q: What is your current capacity?

A: We currently do not have any capacity limits.

Q: Are you taking precautions to limit the spread of COVID-19?

A: We are taking recommended precautions. We are sanitizing the Museum regularly and have hand sanitizer stations set up for use of interactive components.

Q: Do I have to wear a mask to go into the Museum?

A: No. Masking is no longer required, but you may wear one if you choose to!

General FAQ

Q: What is your admission fee?

A: Admission is currently by donation.

Q: How do I get there?

A: We are currently located in the Jubilee Hall (9910 101 Ave). The entrance is on the east side of the building with sliding doors, right next to the large parking lot.

Q: Do you have a Gift Shop?

A: We have a small selection of t-shirts, books, postcards and magnets on display by our front desk!

Museum FAQ

Q: Are you accepting donations? I have an old _____ I would like to donate.

A: We do accept donations of artifacts; however, please call ahead before donating large items. Please call us at 780-623-1727 or email us through our Contact page if you are unsure of donating an item.

Q: May I take photos in the museum?

A: Photos are allowed with the exception of flash photography. In the rare instance where an item cannot be photographed signage will be posted.

Q: Can I get a copy of a picture of _____?

A: We do occasionally provide copies of photos and may charge a small fee to cover associated costs. Additionally, not all photos are available for copying due to copyright. For special requests, please visit us in person or contact our collections manager. 

Bookings FAQ

Q: Do you do tours?

A: Due to staff limitations, we are only able to offer tours during the summer season. Tours are available for those that book in advance of their visit . Tours may have an associated cost; the museum will let you know at time of booking if there are any costs involved. School groups will have a tour that aligns with their curriculum.

Q: I would like to bring my class/daycare group to the museum for a tour. How can I book?

A: You can either book by calling us at 780-623-1727 or emailing us through our Contact page. If you choose to book online, we will send a follow-up message within three days to confirm your tour. If we have not responded by that time, please send us another message or call us. We will contact you with any associated costs at this time.

Q: I have a large group that would like to visit the museum. Do I have to make a booking?

A: If you do not want a tour of the museum, you do not have to make a booking. However, we would appreciate notice of large groups so that they do not clash with other large groups or booked tours. Please call us at 780-623-1727 if you have a large group visiting the museum.

Archives FAQ

Q: I am looking for information on a relative of mine. Do you know anything?

A: We do some minor research here at the museum. Please contact us online or in person with research requests. There may be a delay in fulfilling your request due to museum events and time needed to research your request. We do not have a researcher dedicated to fulfilling requests at the museum, so please have patience with us.

Q: I would like to access your archives. May I research myself?

A: We welcome members of the public! However, it is required to book an appointment in advance. We cannot accommodate spontaneous research visits. If you are not familiar with how to research, use archives, or handle documents/photos, we will give you a crash course. Note that currently we have a masking policy for archival research.

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